Privacy policy

African Reinsurance Corporation (Africa Re) - Privacy Policy

We are committed to protecting the information that you share with us, and explaining how we collect, process, and share that information online. Protecting your privacy is very important to us. We want you to understand what information we collect and how we use it. This Policy sets out African Reinsurance Corporation’s personal information collection and sharing practices in relation to the personal information of policy holders, beneficiaries or claimants and their agents and relatives that we collect and use for the administration of insurance policies and reinsurance contracts. This Policy also covers any personal information collected through a user’s use of this website.

What Information Does This Privacy Policy Cover?

This Privacy Policy applies to Personal Information collected on websites, mobile applications, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (“Sites”). It does not apply to any other information collected by the African Reinsurance Corporation, its subsidiaries and affiliates (collectively referred to herein as “Africa Re”) through any other means. By “Personal Information,” we mean information that identifies you personally. It covers how we collect, use, and share that Personal Information as of the date that this Privacy Policy is posted. This Policy also does not apply to any sites maintained or operated by other companies or linked to our Sites.

Your rights & contacting us

2.1 Applicable data protection laws may give you the right to access certain personal information held about you. We will comply with our obligations to provide you with access to your personal information and to rectify any inaccuracies we are informed of in accordance with applicable data protection laws. Where permitted to do so, complying with your request may be subject to a fee to meet our associated costs.

2.2 We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by contacting us at the address below with the updated information.

2.3 We can be contacted in relation to your rights or any questions you may have in respect of this Privacy Policy or our processing of your personal information by the following means:

African Reinsurance Corporation

Africa Re Building

Plot 1679 Karimu Kotun Street,

Victoria Island

PMB 12765

Lagos – Nigeria

Africa Re Help Desk at +234 461 6829

African Reinsurance Corporation (South Africa) Limited (ARCSA) - Privacy Notice

Information you may need to know about the processing of personal information by ARCSA as well as your rights related to the protection of your personal information.

How is your personal information collected?

Personal information is collected directly from the Primary Insurers and/or Brokers. If you are a service provider, your information might be collected via Google or other similar websites and publicly accessible sources.

Why are we collecting your personal information?

ARCSA is a reinsurance company; in other words, we provide insurance for insurance companies. Insurance companies transfer or “cede” a portion of their financial risk accepted in insuring cars, homes, and businesses, to ARCSA as a reinsurance company.

Reinsurance is a highly complex process and ARCSA is involved in various stages of the life cycle of a policy and may collect and request additional information regarding a policy and/or claim submitted to us.

All the information collected will be processed in line with the Protection of Personal Information Act and depending on the contract between the insured and his/her insurer and/or broker, may include but will not be limited to, the following:

  • Insurance Contract (policy documents and cover)
  • Personal details of Policy holder (name, date of birth, contact details and health)
  • Business details (name, contact details and registration number)
  • Third Party details (name, date of birth, contact details and health)
  • Policy Beneficiary details
  • Circumstances of the loss.

Data collected will only be used for the purpose they were collected for. This may include but will not be limited to the following:

  • Underwriting and Pricing including Analytical models and calculations
  • Claims Management
  • Prevention of Criminal Offences, Fraud, and related acts
  • Statutory and Regulatory obligations
  • Transfer of our own risks to other reinsurers.

In many cases, information received from direct Insurers and/or Brokers is rendered anonymous. ARCSA will not be able to identify an individual from the data received as it has been stripped of all identifiers. In these cases, all personal information is held by the specific Insurer and/or Broker and we therefore will be unable to access or provide any details and/or information.

Categories of recipients of personal information

Data processing and sharing within the Africa Re group of companies

Personal information received from primary insurers and/or brokers, may also be processed by the Africa-Re group employees located outside of the Republic of South Africa for:

  • The purposes listed above and:
  • Information Technology (IT) services, including the hosting of applications and systems that are used to process insurance and reinsurance related data.

Additional reinsurers

To enable us to meet our obligations under our reinsurance relationships, ARCSA may pass on a portion of the risks reinsured with us to other reinsurers for the purpose of risk mitigation.

External service providers

In some cases, we use external service providers in the following categories in order to meet some of our contractual and statutory obligations:

  • Legal Representatives
  • Data management service providers for the storage and destruction of files
  • IT service providers for the maintenance, operation and securing of systems and applications, data recovery and data destruction
  • Audit service providers to perform IT security, internal and external audits.

Client Rights

ARCSA must notify the relevant authorities, regulating bodies, direct Insurers and/or Brokers when personal information has been accessed or taken by an unauthorised person.

Clients may request to access, update, rectify, or remove the personal information submitted to us by contacting us or their direct Insurer and/or Broker.

In certain cases, clients may also:

  • object to the processing and using of personal information.
  • request the identity of all third parties, or categories of third parties, who have, or have had access to their personal information.
  • submit a complaint with us, the Information Regulator or institute civil proceedings regarding alleged interference with the protection of their personal information.

Data storage

All information will be stored and safeguarded within the framework as set out in the Act. Personal data will only be saved for as long as it is required whereafter it will be deleted and/or destroyed permanently.

Who are we?

African Reinsurance Corporation South Africa (ARCSA) is a subsidiary of African Reinsurance Corporation Group (Africa Re), an International Financial Institution with Headquarters in Lagos (Nigeria). Africa Re has six Regional Offices in Casablanca (Morocco), Nairobi (Kenya), Abidjan (Côte d’Ivoire), Ebene (Mauritius), Lagos (Nigeria) and Cairo (Egypt).

Details of African Reinsurance Corporation South Africa

Africa Re Place
10 Sherborne Road, Parktown
Johannesburg, 2193

Complaints and General email:

Any questions? Please contact our Information Officer at the above address.

Details of the Information Regulator

JD House
27 Stiemens Street, Braamfontein
Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017

Complaints email: